FAQ

Account management and security

How do I authorize a new device when I log in?
Published on 31 Aug 2023Updated on 12 Feb 202613,502
How do I link an authenticator app?
Published on 29 Aug 2023Updated on 12 Feb 202615,699
What is sub-account?
Published on 22 Aug 2023Updated on 11 Feb 20261,797
Why is my account frozen and how do I unfreeze it?
Published on 22 Aug 2023Updated on 12 Feb 202623,344
How do I close my account? (web)
Published on 22 Aug 2023Updated on 11 Feb 2026452
How do I close my account? (app)
Published on 22 Aug 2023Updated on 11 Feb 2026879
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 28 Jan 2026396
How do I freeze my account? (app)
Published on 22 Aug 2023Updated on 11 Feb 2026351
My mobile phone isn't working, what should I do?
Published on 22 Aug 2023Updated on 27 Jan 2026456
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 12 Feb 2026379
How do I migrate my email address or phone number to another account? (app)
Published on 22 Aug 2023Updated on 9 Feb 2026581
How do I change my login password?
Published on 22 Aug 2023Updated on 11 Feb 202619,398
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 17 Nov 20256,805
I haven't received the SMS code
Published on 16 Aug 2023Updated on 13 Feb 202631,782
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 11 Feb 202612,411

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