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Throughout the trading process, please maintain a certain level of caution to prevent potential asset losses resulting from private transactions. Familiar yourself with various fraudulent tactics and scenarios to identify the scammers' trends and behavior, so you can avoid being the next victim.Published on Sep 28, 2023Updated on May 29, 20262,717How do I link my OKX account to OKX TR account?
Enter into the Withdraw page to start the withdrawal processPublished on Mar 3, 2026Updated on May 29, 202610Buy crypto with cash (LATAM region) FAQ
Our system will kickstart the set up process so you can complete your deposit. This usually takes 2–3 minutes. Follow the instructions to complete this one-time setup process. Note: this is only applicable to first-time use. Select OK on the set-up announcement page After the process is completed, you'll be redirected back to the Buy page. Select Buy [Crypto Type] and select your preferred crypto. For example, USDT, BTC, ETH.Published on Mar 17, 2026Updated on May 29, 20261Know Your Business (KYB) FAQ
KYB is a critical component of OKX’s Know Your Customer (KYC) measures and helps mitigate risks posed by financial crime, such as money laundering, fraud, and the financing of terrorism.What's the KYB process? The KYB process starts by asking you to provide a range of basic identifying information, such as your institution’s legal name, address, organizational structure, and the identities of key persons in your institution (among other relevant and verifiable information).Published on Jan 29, 2025Updated on May 29, 202630Why do I need to complete an identity re-verification during the service update? (LATAM)
Legal requirement: it is a mandatory process that applies to all users in the region.How does this update affect me? The service update requires you to re-verify your identity. You will receive a message in the app or on the website indicating a deadline to complete the process. If you do not complete it on time, some features of your account will be temporarily restricted: Receive notification: a message informs you of the deadline to re-verify your identity.Published on Apr 23, 2026Updated on May 29, 2026Why is my withdrawal taking longer than usual?
After cancellation, the current withdrawal process will be cleared. If you still need to withdraw, you’ll need to submit a new request.Please note that during asset transfers between cold and hot wallets, new withdrawal requests will still need to wait for funds to be transferred from the cold wallet to the hot wallet before they can be processed. Therefore, canceling and resubmitting a withdrawal will not speed up the process.Published on Feb 29, 2024Updated on May 29, 2026259Guide to ID and selfie photos for identity verification
The information collected is for the sole purpose of completing the verification process. If you have any questions, please contact our customer support.Published on Oct 13, 2023Updated on Jan 28, 202613,914How can the OKX NFT Marketplace keep your NFT investments secured?
OKX takes this challenge head-on by providing a verification process that separates the wheat from the chaff. Every NFT listed on the OKX Marketplace undergoes a thorough vetting process to confirm its authenticity. This process significantly reduces the risk of unknowingly purchasing counterfeit or misrepresented NFTs.Published on Nov 10, 2023Updated on May 29, 202620How do I repay using my collateral?
Repayment successful: once the repayment is processed, your loan balance will be updated, and the portion of collateral used will be deducted accordingly. Note: There may be a slight over-purchase of USDT or borrowed tokens during the repayment process. This happens because the system uses an Immediate or Cancel (IOC) order for conversion. Due to market volatility, the amount bought back may slightly exceed the estimated amount.Published on Apr 17, 2025Updated on May 29, 202636How do I buy Bitcoin with Mercado Pago?
In addition to facilitating online payments, Mercado Pago also offers various financial services, including credit and debit card processing, bank transfers, and mobile banking. If you want to purchase Bitcoin using Mercado Pago on our P2P Trading, it's a straightforward process that can be completed in just a few steps. Here's how to do it:How can I buy Bitcoin with Mercado Pago?Published on Mar 12, 2024Updated on May 29, 202623How do I calculate the liquidation price for futures? What are the conditions for liquidation?
Forced liquidation fee When the maintenance margin ratio of the relevant account or position falls ≤ 100% , depending on the applicable trading account mode, the account will enter the forced position reduction process. The liquidation fee is charged during the forced liquidation process and is calculated based on the taker fee rate applicable to the user’s current fee tier.Published on Mar 20, 2023Updated on May 29, 202689How do I make full use of OKX's time-saving NFT trading tools?
Streamlined identity verification process: accelerating onboarding We recognize the importance of a seamless onboarding process. The platform has streamlined its identity verification procedures, ensuring a hassle-free experience for you. This time-saving initiative allows traders to swiftly complete the necessary verification steps, enabling them to dive into the world of crypto trading without unnecessary delays.Published on Jan 5, 2024Updated on May 29, 202610What's Snap mode - powered by UniswapX, and how do I use it?
The wrapping process is where you send your ETH, for example, to a smart contract that converts it into WETH, which conforms to the ERC-20 token standard. The smart contract then holds your ETH and issues an equivalent amount of WETH in return. The process is reversible — you can unwrap WETH back into ETH at any time by sending your WETH back to the smart contract, which will return your original ETH.Published on Mar 1, 2024Updated on May 29, 202642What's KYC: What to expect and why it matters?
KYC isn’t a one-time task—it’s a continuous process that evolves with your account usage and regulatory changes.Published on Jun 24, 2025Updated on May 29, 202665How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on Sep 5, 2023Updated on Apr 6, 20267,045