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What can I do if I trigger risk control?
Risk control related issues for your account must be handled professionally by the risk control team. Therefore, please reply to the email to directly consult our team. One of our specialists will reach out to you promptly. We appreciate your patience. 8. Which transactions and functions will be restricted when I'm under risk control? During risk control, your account will be restricted from selling crypto, withdrawals, and some spot and contract transactions.Published on Sep 13, 2023Updated on Jan 26, 20261,799What onboarding information is required for a Publicly Traded Company?
Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the publicly traded company. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control. For a publicly traded company, this also includes persons having significant control over the company’s voting rights.Published on Oct 13, 2023Updated on Feb 12, 202676What onboarding information is required for a family office?
Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the family office. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control. Authorized users: Persons who have access to and can operate your institution’s OKX account.What'll a family office need to consider for the onboarding process?Published on Oct 13, 2023Updated on Feb 12, 202670What onboarding information is required for a privately owned financial institution?
Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the privately owned financial institution. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control.Published on Oct 13, 2023Updated on Sep 27, 2025167Why can't I join or claim rewards from a campaign?
Unable to claim rewards due to risk control If you are unable to claim rewards due to risk control, it indicates that abnormal trading or operational behavior has been detected. Risk control rules and evaluation criteria may vary across different campaigns. This doesn't affect normal trading activities or participation in other campaigns. Accounts identified under risk control measures are not eligible to claim rewards for the relevant campaign.Published on Jun 10, 2025Updated on Apr 6, 202614,426What onboarding information is required for the government-owned enterprise?
Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the government-owned enterprise. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership and control are exercised through a chain of ownership or by means of control other than direct control.Published on Oct 13, 2023Updated on Apr 6, 202661How do I handle account restrictions on OKX?
If your account actions or transactions trigger the platform's risk control rules, it may result in partial or complete functionality restrictions. Please follow the prompts or contact customer support for assistance.Scenarios that trigger platform risk control rules1.Published on Mar 17, 2023Updated on Apr 21, 2026865What onboarding information is required for a fund?
Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the Privately Owned Company. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control.Published on Oct 13, 2023Updated on Feb 12, 2026119What onboarding information is required for a privately owned company?
UBOs (Ultimate beneficial owners): Persons who ultimately own and/or who exercise ultimate control over the privately owned company. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control. Authorized users: Persons who have access to and can operate your institution’s OKX account.Published on Oct 13, 2023Updated on Feb 12, 2026280What's the multisig scam?
These contracts are designed in such a way that they take control of your wallet, even if the permissions seem equal (1-to-1). This means that while it might appear that you have control over transactions, malicious smart contracts give full control to the scammer, leaving you unable to access or manage your assets.Published on Aug 20, 2024Updated on Sep 12, 202599How do I trade with different order types?
Limit Order Offers control over the execution price, making it useful in less volatile markets. TP/SL (Take Profit/Stop Loss) Allows control over the execution price and is beneficial in volatile markets. Advanced Limit Orders: Post only Enhances control over fees and execution prices, making it advantageous in volatile markets. Advanced Limit Orders: Fill or kill Ensures complete execution of orders, which is useful for large orders in volatile markets.Published on Jun 18, 2024Updated on Apr 6, 2026387Beneficial Ownership FAQ
A beneficial owner refers to the natural person(s) who ultimately owns or exercises effective control over your institution. The word “ultimately” is important because, in some cases, a person indirectly associated with an institution may still be considered its beneficial owner through a chain of ownership or control.Published on Oct 10, 2024Updated on Dec 1, 20256What should I do if I forget my OKX wallet password?
Ownership and Control: The private key gives you full ownership and control over your digital assets. Without the private key, you cannot sign transactions, transfer funds, or manage your wallet. Confidentiality: Private keys and seed phrases must remain strictly confidential. Sharing them with others may result in asset theft. Always handle this information with extreme caution.Published on Oct 28, 2022Updated on Apr 16, 202613,427How can I prevent high-risk transaction behaviors such as Ponzi schemes, purchasing tokens on behalf of others, and money laundering?
OKX has implemented various risk control strategies to address the aforementioned illegal activities. AI-based risk control models monitor suspicious user behavior 24/7. If a high-risk user initiates a high-risk withdrawal, the withdrawal will be directly rejected. Big data–driven risk controls are applied across every key stage of P2P transactions to maximize the identification of suspicious users.Published on Mar 17, 2023Updated on Jan 30, 2026525What is Simple Earn Fixed and how do I subscribe?
Reliable risk control: Strict risk control, industry-leading security measures and advanced infrastructure. For more information, select ? in the upper right corner > Sources of interest Web Log in to OKX official website, select Grow > Simple EarnPublished on Mar 20, 2023Updated on Jan 30, 202632