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Why is my deposit/withdrawal suspended?
If you have crypto that has been delisted from our platform in your account, we recommend you to withdraw it as soon as possible since it's no longer tradable on our platform.Mainnet migration (Deposit/withdrawal suspension) The project team takes care of mainnet migration. Once it's completed, there will be an announcement on the website that you can refer to. What's a mainnet migration?Published on Aug 31, 2023Updated on Jan 26, 2026995How do I close my account? (web)
Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 5. Select Continue to close if you still want to close 6. Select I understand after checking what'll happen to Your account, Your personal information, and Your orders after closing your account and select Next Read the information about what'll happen after you close your account 7.Published on Aug 22, 2023Updated on Apr 3, 2026459How do I close my account? (app)
If you still want to close your account, select Continue to close If you still want to use your account someday in the future, select Freeze instead Select Reason to close account Instead of closing your account, you can also select to Freeze account Migrate account View tutorials Select Continue to close if you still want to close Select I understand after checking what'll happen to Your account, Your personal information and Your orders after closing your account and select Continue Read the informationPublished on Aug 22, 2023Updated on Feb 13, 20268How can you protect yourself from a phishing attack?
In short, among the common phishing scams in the crypto field, the attackers may fake themselves as platform staff, create phishing websites and publish fake information, claiming account upgrade, migration, refund, trigger risk control, capital risk, account to be closed and so on through SMS, email and other channels, and induce users to click the phishing website link or scan the phishing QR code.Published on Aug 17, 2023Updated on Mar 3, 20263,698
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