How do I freeze my account? (app)

Published on Aug 22, 2023Updated on Mar 19, 20262 min read358

Once you freeze your account, you won't be able to log in or register using the same email/phone/identity information. However, if you decide to unfreeze the account, you can unfreeze it by completing security authentication (Phone authentication, Email authentication and Authenticator app). You may contact our customer service for assistance if any difficulties are encountered.

Self-service tool

For quick access, click the button below:

Freeze account

Getting Started

  1. Open your OKX app and go to Main Menu in the top left corner.

    Select User Center at the top left corner

  2. Go to Profile and settings and select Security

  3. Find Account management, select Freeze account

  4. Select Proceed

  5. Select Freeze account

    You can freeze your account after selecting Proceed

Note: it's required to bind with Google Authentication in your account before freezing it.

Disclaimer
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