How do I freeze my account? (app)
Users who have already completed account verification
Account freezing only applies to those who have completed account verification.
Once you freeze your account, you won't be able to log in or register using the same email/phone/identity information. However, if you decide to unfreeze the account, you can unfreeze it by completing security authentication (Phone authentication, Email authentication and Authenticator app). You may contact our customer service for assistance if any difficulties are encountered.
Self-service tool
For quick access, click the button below:
Getting Started
Open your OKX app and go to Main Menu in the top left corner.
Select User Center at the top left corner
Go to Profile and settings and select Security
Find Account management, select Freeze account
Select Proceed
Select Freeze account
You can freeze your account after selecting Proceed
Note: it's required to bind with Google Authentication in your account before freezing it.
Users who have not completed account verification
For users who have not completed account verification, please refer to the following steps to close your account:
On the App: Go to the Main Menu in the upper left corner > Profile and settings > Security > Scroll to the bottom of the page > Account management > Close account. Once confirmed, you can immediately close the account.
On the Web: Go to your Profile in the upper right corner > Security > Scroll to the bottom of the page > Manage account > Close account. Once confirmed, you can immediately close the account.