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Disabling cloud sync on your authenticator app
Cloud sync allows verification codes from apps like Google or Microsoft Authenticator to be accessible on multiple devices if you're logged into your third-party account. However, this poses a risk if your account is compromised. For added security, we recommend disabling cloud sync. Understanding cloud sync and its potential risks Authenticators (such as Google Authenticator) often have a cloud sync feature.Published on 12 May 2023Updated on 12 Feb 2026FAQ4,445How do I turn on and sync multiple charts on a screen?
Select from any of the available trading modes off the main page menu to load the trading chart Select the multiple chart option from the main menu of the chart Select the chart layout, select up to 8 charts Load the chart layout option and select the 8-chart option Sync the interval, crosshair, and date range under Sync chart settings Head back to the chart layout and load all the synchronization of the options available For more info on how to navigate better in the trading world, visit here.FAQCanPublished on 9 Aug 2024Updated on 10 Sept 2025FAQ28Auto-renewal is now available for Dual Investment!
Start compounding your returns with the new Dual Investment auto-renewal feature. Launching on Sep 27, 4:00 UTC, it'll be available for existing and new orders on both the OKX app and web. How to enable auto-renewal? Step 1: Subscribe to any Dual Investment product. Step 2: Enable auto-renewal with the toggle on the Dual Investment subscription page or order details page. Note that you can only cancel auto-renewal on the order details page. How does auto-renewal work?Published on 27 Sept 2023Updated on 17 Nov 2025Announcements107OKX Wallet’s announcement on the resumption of Auto-confirm on Solana
Dear OKX Wallet users, We have resumed services for the Auto-confirm feature on Solana. When trading on the web version of OKX DEX, users can enable Auto-confirm by turning it on. We will provide separate announcements for the Auto-confirm upgrade progress on other networks. We remain committed to providing you with high-quality products and services. OKX Wallet team Aug 4, 2025Published on 4 Aug 2025Updated on 12 Sept 2025AnnouncementsIntroduction to Trading Account Auto Earn and Its Rules
What is Trading Account Auto Earn? Auto Earn allows you to automatically put your trading account assets to work, either through lending or staking, without manual subscription once turning the switch on. You can still use those funds as collateral and margin. Key benefit: grow rewards automatically without compromising your trading Two types of Auto Earn: Auto Earn (Lending) and Auto Earn (Staking).How Trading Account Auto Earn works?Published on 23 July 2025Updated on 4 Mar 2026Product documentationAuto-Deleveraging: what it is and how it affects your positions
For expiry and perpetual futures positions that are fully or partially hedged, the hedged portion of the position will be ranked lower in the ADL queue, reducing the likelihood of it being auto-deleveraged. To learn how to switch to delta neutral strategy and how we lower the ADL ranking of hedged positions for delta neutral strategy users, refer to Introduction to delta neutral strategy When does ADL stop?Published on 16 Dec 2020Updated on 12 Feb 2026Product documentationIntroduction to the Forced Repayment and Auto Crypto Conversion Mechanisms
OKX will endeavour to stop FRP / auto-crypto conversion when Platform limits are observed.Published on 16 Dec 2020Updated on 27 Nov 2025Product documentationOKX Wallet’s announcement on the maintenance of the Auto-confirm web feature
Dear OKX Wallet users, To further optimize our services, OKX Wallet will begin upgrading the Auto-confirm web feature on August 4, 2025. The upgrade is expected to be completed within this week. During the upgrade, Auto-confirm will be temporarily unavailable, but manual transaction signing will not be affected. We remain committed to providing you with high-quality products and services. OKX Wallet team Aug 4, 2025Published on 4 Aug 2025Updated on 12 Sept 2025AnnouncementsMcLaren Race Rewind Singapore Winners
Those who attend the event and download the OKX Wallet are eligible to claim the Singapore GP digital collectible. This collectible is designed to showcase the McLaren x OKX Special livery. Winner Selection: All customers that participate are entered into a random selection generator.Published on 18 Sept 2024Updated on 8 Sept 2025FAQ13Announcement: Updated stablecoin lending APR logic for Simple Earn Flexible and Auto-Earn
If your minimum lending APR is higher than the borrowing interest rate, your funds won’t be lent out, and you’ll earn no return.For Auto-Earn Users The above revised calculation methods will also apply to Auto-Earn. As Auto-Earn users do not have to input a minimum lending APR, idle funds used for Auto-Earn will automatically be considered as part of the eligible lending pool. More information will be found in the updated Simple Earn User Agreement.Published on 13 Nov 2025Updated on 13 Nov 2025AnnouncementsUpdate on the suspension of withdrawals
The OKX team is working around the clock to ensure that the platform returns to full functionality as soon as possible. 3. We would like to express our deepest gratitude to partners and users for your unwavering support and encouragement. Click Here to Download OKX App >>> Click Here for OKX Twitter >>> Click Here to Join OKX Official Community >>>Published on 6 Nov 2020Updated on 17 Nov 2025AnnouncementsHow to solve the problem of encountering password errors when logging in to wallet
So, if you’re using anti-detect browsers or virtual machines, it'll lead to a mismatch of the password in the Sync across devices setting, resulting in a password error. How to solve: You can solve this problem in the following ways: Re-import your wallet Go to the Settings page, select the Sync across devices option in the Advanced settings, and enable the sync function. If other users with anti-detect browsers encounter a similar problem, please share this announcement to help them solve it.Published on 20 June 2024Updated on 17 Nov 2025AnnouncementsMy authenticator app isn't working, what should I do?
If your authenticator app isn't working properly or you've lost access to it, try the following.My authenticator codes aren't working on OKX Try these fixes first to check if you can get your app working again: Sync your authenticator app time. For example, authenticator app has this feature under Settings > Time correction for codes > Sync now. Automate your mobile phone time.Published on 11 Aug 2023Updated on 9 Feb 2026FAQ1,890Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on 17 Oct 2024Updated on 12 Feb 2026FAQ1,719OKX will discontinue Shark Fin products soon
Starting from July 1, we will stop supporting the subscription and auto-renewal of Shark Fin products, according to the following schedule: For 1-day Shark Fin: The last chance to subscribe is before 9 am UTC on July 4. Auto-renewal is not supported. For 3-day Shark Fin: The last chance to subscribe is before 12 pm UTC on July 1. Auto-renewal is not supported. For 7-day Shark Fin: The last chance to subscribe is before 12 pm UTC on July 4. Auto-renewal is not supported.Published on 30 June 2025Updated on 3 July 2025Announcements