You are required to complete identity verification in order to make withdrawals. When depositing or withdrawing crypto, make sure the network used matches the network of the destination; otherwise, your assets may be lost. After you submit a withdrawal request, it will go through 4 statuses: Withdrawal Requested, Pending, Withdrawing, Completed. When the withdrawal details page shows Completed,...

What are passkeys? We now support Fast Identity Online (FIDO) passkeys as a two-factor authentication method. Passkeys allow you to enjoy password-free login without authentication codes. It's the most secure option to protect your account, and you can use your biometrics or a USB security key to log in. Once the passkey feature is activated, at least one passkey must always remain linked to the...

On the web, you can add up to 50 withdrawal addresses to your address book at a time — there's no cap on the total. If you wish to add more than 50, just repeat the process in batches. If you'd like to disable the Allowlist, you can switch it off in your Address book and enter your Two-Factor Authentication (2FA) codes to confirm disable the allowlist. After it's disabled, you're able to withdraw to any new addresses.What's the 30-day verification for the withdrawal from the address book?

On the Web: Log in to your account at okx.com, go to the Assets, and select Deposit Select the crypto that you want to deposit in Select crypto field and deposit network in the Deposit network field Select your preferred crypto and network that match your corresponding platform Deposit details will then automatically generate In the Deposit account section, you can select whether to deposit funds into your Funding or Trading account To make a deposit, you can either Copy the deposit address to the

Why can't I take screenshots on the desktop app? If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and enable screen sharing protection.Other issues If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your...

Self-service tool For quick access, click the button below: Once the account is closed, the account will be permanently closed and can't be retrieved. Note: after closing your account, there's a 30-day cooling period. You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting started Log in to your account at okx.com and go to...

Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information. However, if you decide to unfreeze the account, you can unfreeze it at anytime by logging into your OKX app and completing a security check.Getting started Log in to your account at okx.com and go to the...

What are block confirmations and the number of block confirmations? Block confirmation is an act in that miners add your transaction into blocks (i.e., data blocks) on the blockchain when you deposit or withdraw. It is important as it makes sure the transaction is difficult to alter. When you've made a deposit, your deposit will be processed and verified by the miners. Once your deposit is...

What's self-migrating email address or phone number? It's a new feature that allows you to migrate your email address or phone number from a different account to your current account. Your current account remains active while the other account will be closed. Example: if you've an unverified account (Account A) and a verified account (Account B), you can migrate Account A into B. After migration,...

You'll need to re-enter your card details if you want to use it again.On the web Go to okx.com and select Deposit in the navigation bar. Select the Cash tab, then select your cash currency. Select Visa/Mastercard as the deposit method. Tap Select next to your card info, then select Manage. OKX web deposit page with Visa/Mastercard and Select option Tap the remove icon next to the card you want to remove.

for the past 90 days on the app and for the past year on the web.

After switching to your standard sub-account, you can go to Assets > My Assets > Overview > Deposit on the web to obtain your sub-account's deposit information. Alternatively, you can select Profile > Deposit to view your sub-account's deposit information. Open the deposit page in your standard sub-account on the web If you're accessing from our app, switch to your preferred sub-account at Menu > Profile and settings > Profile > Switch accounts, then go to Assets, and select Deposit.

On the web Log in to your account at okx.com.

Once in the User Center page, select Preferences and Language from the list on the page to change your app languages.On the web Head over to the User Center, select the Preferences section and choose Language from the options available. This will display all the languages that are currently supported, allowing you to select the one that best suits your needs.

To ensure the verification call runs smoothly, you may use the translation feature on the web Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enter the room.