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How do I close my account? (web)
If you wish to keep using your account, select Keep account If you still want to close your account, select Close account 4. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 5. Select Continue to close if you still want to close 6.Published on Aug 22, 2023Updated on Apr 3, 2026458How do I close my account? (app)
Go to Settings, and select Close account Opening Close account page 4. Closing your account is permanent and irreversible. If you still want to close your account, select Continue to close If you still want to use your account someday in the future, select Freeze instead 5. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 6. Select Continue to close if you still want to close 7.Published on Aug 22, 2023Updated on Apr 3, 2026890How do I close lead trades with a limit order and custom amount?
Trade > Lead trades Set the price and amount that you long for before closing the futures lead trade position Set a TP/SL for your order or close it with a market order Copy trading > My dashboard > Ongoing Open the Copy trading page to start closing your futures lead trade position Select the Close all button to close your futures lead trade positionHow do I set a take profit and stop loss?Published on Dec 5, 2023Updated on Feb 9, 20262,263How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on Sep 10, 202512Why is my account restricted and what should I do?
Select Confirm to close all positionsOn the Web Select the position > Current Position > Close > Confirm Select Confirm to close all the position Please note that once you selected Confirm, the position will be closed immediately and the action can't be undone.Published on Feb 27, 2026Updated on Mar 16, 202688How do I migrate my email address or phone number to another account? (web)
Please read it carefully and check the agreement boxes Read through the consequences of closing the account Select close account and Yes, I'm sure to confirm the request Enter the 2FA code to complete the request Note: Transfer all the assets before migrating email from the other account, which will be closed to prevent data and asset loss. You're not allowed to withdraw your assets after the account is closed.Published on Aug 22, 2023Updated on Apr 1, 2026385How do I migrate my email address or phone number to another account? (app)
Please read it carefully and check the agreement boxes Read through the consequences of closing the account Select close account and Yes, I'm sure to confirm the request Enter the 2FA code to complete the request Note: Transfer all the assets before migrating email from the other account, which will be closed to prevent data and asset loss.Published on Aug 22, 2023Updated on Feb 9, 2026592Copy traders FAQ
Manual closure by copy trader Copy traders can close positions in the following ways: Option 1: On the app: Assets > History > Trading > Open orders > Close On the web: Trade > Copy trading > My trades > Close Option 2: Trade > Positions > select a specific position to close On the app: find "Positions" on the Trade page On the web: find "Open Positions" on the Trade page Manual closure by lead trader Lead traders can close lead positions in the same way they’d close a regular position.Published on Sep 1, 2023Updated on Apr 6, 2026181Copy trading FAQ
Can lead traders close positions with limit orders or partially close a position in copy trading? Currently, lead traders can close positions using limit orders, or close positions at market prices by navigating through Trade > Marketplace > My lead trades > Settings. Lead traders can close positions in batches at market price by order, or choose to close all positions at market price at once.18. What are the leverage and position limits for copy trading?Published on Sep 15, 2023Updated on Mar 4, 2026686How do I effectively execute a trade with precision?
Unfilled orders: If a close order isn’t fully filled, some assets may remain occupied by open orders. Please check Current Orders and cancel any remaining orders to release the assets. Market volatility: During periods of high price volatility, page status updates may be delayed, which can cause the position to appear briefly even after a close action is submitted.Published on Jun 21, 2024Updated on Apr 3, 202667Why is my deposit/withdrawal suspended?
It's recommended that you pay close attention to our latest announcement for updates on the status and service resume, so you can stay informed and resume operations as soon as possible. You can also reach out to the project's support team if you need further assistance.Projects ceasing operation (Deposit/withdrawal suspension) On the occasion of project ceasing operation due to operational/financial difficulty, we'll suspend or close the deposit and withdrawal of its token.Published on Aug 31, 2023Updated on Jan 26, 2026992X Layer upgrade and OKT/OKB asset handling FAQ
The platform will automatically convert your OKT to OKB based on the average closing prices between July 13 and August 12, 2025.The current price of OKB is relatively high. Why not exchange OKB for OKT at this price? Starting from August 15, 2025, OKT held by users will be automatically converted to an equivalent amount of OKB based on the average closing prices of OKB and OKT on the platform from July 13 to August 12, 2025.Published on Aug 13, 2025Updated on Jan 29, 202627OKX contract voucher and usage rules
You can close the position opened with a voucher on the Positions page. A position can only be closed at market price and the leverage can't be adjusted after the position opened. A voucher is limited to be used on several specific pages, and will be automatically used after you open a position. A voucher used in a partial fill during an extremely volatile market won't be restored. A contract vouchers is independent from your own funds and can’t be used together with them.Published on Aug 15, 2023Updated on Mar 24, 2026566Trading Fee Rules FAQ
For futures and options trading, the realized profits in historical positions include closed profits, funding fees, and trading fees, whereas the profits from historical orders only include closed profits. For example, after closing the following position: From the historical orders list, the opened and closed trading fees are both -0.03 USDT, and the closed profit is +0.46 USDT.Published on Mar 22, 2024Updated on Apr 7, 20261,077Lead traders FAQ
Positions can only be closed at the market price, and traders can’t customize the amount that they close. You can close all positions under one contract in the Positions option, or close individual orders under the Copy trading option. On one-way mode, if a trader holds a contract with a certain position, they can’t place any order in the opposite direction. For example, if a trader holds a BTCUSDT long position, they won’t be able to directly place a BTCUSDT short order.Published on Sep 6, 2023Updated on Mar 28, 2026119